Why Is Fitbit Not Tracking Steps?

Stuart Williams
By Stuart Williams 9 Min Read
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Hey there, friend! 🚶‍♂️So, you have a Fitbit, right? It’s that cool gadget on your wrist that counts steps. Fitbits use something called a 3-axis accelerometer. Sounds fancy, huh? It’s just a fancy tool that helps it know how many steps you take. But sometimes, it might get a little confused and not count your steps right. Don’t worry; I got you! Let’s figure out why it’s acting up and how to fix it.

Why Isn’t My Fitbit Counting?

Your Fitbit might be having a tiny hiccup! Maybe you’re not wearing it the right way, or there might be some settings you missed in the app. Oh! And if your Fitbit’s software (that’s the “brain” inside it) is old, it might need an update. And sometimes, if the GPS is turned on, it could get a bit distracted. 🛰 Another thing? Your Fitbit needs to chat with your phone app, and if they’re not talking right, it might not count your steps.

Let’s Dive Deeper!

In this guide, I’ll walk you through (pun intended 😜) every reason your Fitbit might be playing hide and seek with your steps. Plus, I’ll share some easy tricks to make sure it’s back on track. Ready? Let’s step it up! 🏃‍♀️🏃‍♂️

Why is My Fitbit Not Counting Steps Accurately? (6 Issues Explained)

Let’s dive right into why your Fitbit might be acting a little silly with your steps. Doesn’t matter if you have a Charge, Inspire, Luxe, Versa, or another model – these tips can help!

1. You’ve Got Your Fitbit Placement Wrong

Imagine you’re trying to hear a secret but can’t because you’re too far away. That’s what happens if your Fitbit isn’t on your wrist just right. It has this cool thing called a 3-axis accelerometer (sounds super techy, right?) that feels your moves. For it to “hear” your steps, it needs to be close to your wrist.

  • Make sure the band is snug, but not super tight where it hurts.
  • If you’re rocking your Fitbit on a clip instead of your wrist, change the settings from “on wrist” to “on clip”.
  • Got any loose bracelets or charms? Might be good to take them off the wrist your Fitbit’s on.
  • In the app, pick “non-dominant” for the wrist setting. This makes your Fitbit even more alert to catch those steps.

By just getting comfy with how you wear your Fitbit, you’ll likely see it counting your steps better!

2. You Turned On Your Fitbit’s GPS System

Having a GPS on is cool when you’re hiking or exploring, but if you only want to count steps, you might want to turn it off. Think of it like turning off the radio when you’re trying to listen to your friend.

For Fitbit Smartwatches:

  • Swipe to the left on your watch’s main screen.
  • Find an exercise and swipe down.
  • Click to turn off the GPS.

For Fitbit Fitness Trackers:

  • Open up the Fitbit app on your phone.
  • Pick the tracker you’re using right now.
  • Search for “GPS Setting” or “Connected GPS”.
  • Tap it to say bye-bye to GPS for now.

Voila! By turning off that GPS, you might see your Fitbit doing a better job at step counting.

3. You Didn’t Sync Your Fitbit Correctly

So imagine your phone and Fitbit are best buddies. Sometimes they might have a tiny misunderstanding and not share stories (or steps) with each other. To make sure they’re in sync, it’s like making sure they’re chatting and catching up all day.

Why is it super important?

By keeping the “all-day sync” on, you’re making sure you see your steps as they happen. Cool, right?

Think they’re not in sync? Let’s play matchmaker:

  1. Dive into your Fitbit app.
  2. Tap on your profile pic (you look great, by the way!).
  3. Spot your Fitbit in the list and give it a tap.
  4. Hit that “Sync Now” button.

4. Your Fitbit’s Firmware Is Outdated

Think of your Fitbit like a mini computer. Sometimes, it needs the latest software, or as techies call it, “firmware”, to function at its best.

What’s the big deal?

Imagine using an old map when there’s a shiny, new one available. If your Fitbit suddenly acts like it forgot how to count steps, it might be cruising on old firmware.

Time for a quick brain update:

  1. Grab your phone and hop into the Fitbit app.
  2. Tap on the account icon (yup, that’s you!).
  3. Find your Fitbit’s name on the list and tap it.
  4. If there’s an update waiting, you’ll see an “Update” button. Give it a tap and let the magic happen!

5. Your Fitbit Just Jammed and Won’t Count Your Steps

Just like sometimes we need a little stretch after sitting too long, our Fitbits might need a quick “stretch” (or restart) if they get jammed. Maybe it’s from dancing too much or after that unexpected rain shower during your run. Giving it a quick restart can clear its head and get it back to counting your steps like the champ it is!

For the new and shiny Fitbits (like Sense, Versa 3, Charge 3, and Luxe):

  1. Give the button a good press and hold.
  2. Wait for the Fitbit logo to pop up (like it’s saying hello!).
  3. Let go and let it do its little restart dance.

For the classic Fitbit pals (like Alta, Blaze, Inspire):

  1. Make sure it’s hooked up to its charger.
  2. Make sure it’s getting some juice (see some charging signs? You’re good!).
  3. Press and hold its button until the Fitbit logo says hi.
  4. Let go of the button.
  5. Unplug it and give it another go.

After you restart, take it for a spin! Walk, dance, or just wave your arms around and see if it’s counting like usual.

6. You Never Updated Your Fitbit Profile

Imagine you’re making a cake. You need the right ingredients and measurements, right? Similarly, your Fitbit needs some “ingredients” about you to work its magic accurately.

What’s the deal?

Your Fitbit is pretty smart, but it needs to know things like how big your steps are (stride length), how tall you are, and your gender. It uses this info to figure out how far you’ve walked when you take those steps.

Let’s set things straight:

  • Hop into your Fitbit account.
  • Make sure you’ve added details like your height, gender, and especially your stride length.

Not sure about your stride length? No worries! It’s easy to measure. Think of it as the distance you cover in one step. And lucky for you, there’s a super simple tutorial out there that’ll guide you through measuring it in less than the time it takes to make a sandwich!


Fitbit smartwatches and trackers? They’re pretty awesome, right? I mean, with their super-smart tech, regular fresh updates, and each new model being cooler than the last, what’s not to love?

However, just like even the best superheroes have off days, Fitbit can sometimes get a bit quirky. Maybe it misses a step or two or gets a little sleepy. But hey, no gadget is perfect 100% of the time!

So, if your Fitbit ever decides to play hide and seek with your steps, remember the tips we chatted about. With a little love and some troubleshooting, you’ll have it back on track in no time. Keep stepping, and here’s to many more happy dances with your Fitbit! 🎉👟🕺💃

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Hey, I'm Stuart, a tech enthusiast and writing expert. With a passion for technology, I specialize in crafting in-depth articles, reviews, and affiliate content. In the ever-evolving world of digital marketing, I've witnessed how the age of the internet has transformed technology journalism. Even in the era of social media and video marketing, reading articles remains crucial for gaining valuable insights and staying informed. Join me as we explore the exciting realm of tech together!
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