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Questions To Ask An IT Support London Company Before Hiring


In today’s digital world, a business will fail to operate at 100% without the help of IT support. This is especially true if your business is operating in the greater London area that is dominated by industry giants. Even small companies in London are relying on their IT support to compete against the large-scale, established corporations in the United Kingdom’s capital.

The process of hiring an IT support company in London can be a challenge because of their numbers. The number of IT support companies operating in London is enormous. There are small IT support firms that serve small to medium-sized companies, as well as large IT organizations that serve larger clients and Fortune 500 companies.

But, you don’t have to worry as this article will help you choose a reliable IT support company in London. Here is a list of questions that you should ask a potential IT support company before you hire one:

#1 Are You Available 24/7?

An IT company is of no use if it can’t provide 24/7 support. Your IT company must be there whenever technological issues arise within your business. Ask an IT company if they can provide 24/7 support and monitoring that will watch over your business’ devices and instruments, such as laptops, desktop computers, printers, servers, mobile devices, cash registers, and many more. The likes of IT support from Geeks On Wheels will make sure that your operations will not experience downtime during business hours.

#2 How Much Do Your Services Cost?

One of the more important questions to ask an IT support company is, “How much do your services cost?” Don’t hesitate to ask this question when talking to a potential IT support company. Any good IT support company should be able to give you a close estimate of how much their services will cost. This will include managing and providing support for your network. You can also ask them how much it will cost you to have them come in and do a cleanup on your system.

An IT support company will only give a rough estimate for their services, but it can still be negotiated. Beware of IT companies that offer services at a lower price than the average rate. They might be unreliable and are just trying to use the low cost to entice clients.

#3 What Kind Of Security Solutions Can You Provide?

The World Wide Web contains a lot of dangers, such as viruses, hacks, data breaches, and many more. A basic firewall will not be enough to protect your business against these online hazards. Ask the IT company if they can provide high-level security solutions, such as advanced anti-malware and anti-virus software, updating and patching software, spam protection, intrusion prevention system, and other cybersecurity solutions that will prevent anyone from infiltrating your business’ network.

#4 Can You Do An Analysis On The Current System?

Having a support company that is willing to analyze your current IT system is good for your business. You will never know how effective your current IT system is unless a team of professionals looks into it. This is also the perfect time to figure out the areas in your IT systems that need to be improved, updated, or removed, so everything will be working fine and up to speed.

#5 Do You Have Any Example Of IT-Related Crisis Before And How Did You Handle It?

The job of an IT support company is to prevent any disasters from happening. But, still, asking them this question will help you understand just how reliable they are in case of emergency situations, such as data breaches.

When asking them this question, pay close attention to their answer and really know how they were able to help other companies during an IT-related crisis. Ask them how long it took them to fix the issue and how they’ve done it. Was it a documented process, or were they just winging it when they were trying to resolve the issue?

Any good IT support company will not hesitate to answer this question and will be willing to show their previous records to you.

Final Thoughts

Choosing the right IT support London company is a crucial part of your business regardless of how big or small it is. Hiring the services of the right and the best IT support provider for your business can assure you that all your IT-related needs are being catered to accordingly. It will manage and maintain your IT network so your business can operate without experiencing any downtime.

There is a multitude of IT support companies found in London, and choosing one can be rather daunting. It is, therefore, vital to ask them the questions listed above before you sign the contract.

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