How to Fix “Sorry, This Adobe App Is Not Available”

Stuart Williams
By Stuart Williams 9 Min Read
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Have you ever been stopped in your tracks by the frustrating message, “Sorry, this Adobe app is not available” when you’re trying to launch an Adobe application? You’re not alone! Many users encounter this error, often followed by another message saying, “To continue using this Adobe app, check your internet connection, firewall, or ad blocker settings.”

Before diving into the solutions, remember: if you use antivirus software that controls your Windows Firewall, the adjustments we discuss should be applied there.

If you’re bothered by popups, there’s a way to block them. Use the Firewall in Creative Cloud or Licensing services. Or, if it’s more specific, like in the case of Photoshop, block them directly with the firewall settings of the app, such as photoshop.exe.

Still facing those annoying popups? Don’t worry. We’ve got more tricks up our sleeve, like editing the Host file or following guide 4, which we’ll discuss later.

In this article, I’m going to walk you through a step-by-step guide to fix these Adobe app issues, particularly for GenP/Photoshop users. We’re going to tackle this problem together, so you can get back to using your Adobe apps without any hiccups!

How to Fix “Sorry, this Adobe app is not available”

Struggling with the “Sorry, this Adobe app is not available” error can be a real headache. But don’t worry, we’ve got you covered with a step-by-step guide to fix this issue. Let’s break it down into simple, easy-to-follow steps.

Solution 1: Using CCStopper and Editing the Host File

CCStopper and DevNull.bat file are your first go-to solutions, especially if you’re using the GenP method. Make sure to extract all files from CCStopper.rar and run the chosen .bat option as Administrator. Here’s how to use CCStopper effectively:

  • Choose option (2) for Internet Patch > (1) for Firewall Block.
  • Alternatively, go for option (2) for Internet Patch > (2) for Host File/DevNull.bat.

Creating Firewall Rules

You need to create specific firewall rules for the following Adobe services:

  • ADS Path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe
  • Licensing Path: C:\ProgramFiles\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf.exe
  • Licensing Helper Path: C:\ProgramFiles\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe

Editing the Host File on Windows:

  1. Navigate to C:\Windows\System32\drivers\etc on your Windows PC.
  2. Open the “hosts” file with Notepad. You’ll need to add a list of IP addresses to block Adobe’s communication. Here’s a sneak peek of the addresses you’ll be adding:
    • ... (and more from the list above)
  3. After adding these IPs, save the file and reboot your PC.

Pro Tip: To access the “hosts” file, right-click on it and choose to open with Notepad.

For Mac Users:

Don’t worry, Mac users, you’re not left out! Here’s what you need to do:

  1. Close all Adobe applications.
  2. Open Terminal (use Command + Spacebar, type “Terminal”, and hit Enter).
  3. Type sudo nano /etc/hosts, hit Enter, type your password, and press Enter again.
  4. Scroll to the bottom of the file and paste the same IP addresses as listed for Windows users.
  5. Save your changes with CONTROL + X, press Y, and hit ENTER.
  6. Finally, type sudo killall -HUP mDNSResponder && sudo dscacheutil -flushcache in Terminal and press Enter.

What if the Error Persists?

  • Try adding these additional IP addresses: and
  • Still no luck? Check out the Reddit AdobeZii community for the latest IP addresses, or refer to our Free Proxy Servers List for more options.

Solution 2: Firewall rule on app-in-question.exe

Dealing with Adobe software issues can be tricky, but setting up a firewall rule for the specific app that’s giving you trouble can be a great fix. This method works well for those using GenP or MonkRus methods. Let’s use Adobe Photoshop as an example, but remember, this solution applies to all Adobe programs.

Creating a Firewall Rule in Windows:

  • Accessing Windows Firewall:
    • Navigate to: Start Menu > Control Panel > Windows Firewall > Advanced Settings.
  • Setting Up the Rule:
    • Click on “Outbound Rules”, then select “New Rule”.
    • For the Rule Type, choose “Program”.
    • To specify the Program Path, right-click on the Adobe application (e.g., Adobe Photoshop) and choose “Open file location”. Copy the URL of the file and paste it into the “This program path” field.
    • Under Action, select “Block the connection”.
    • In the Profile section, ensure “Domain”, “Private”, and “Public” are all checked.
    • Name your rule for easy identification later.
    • Click “Finish”. This action blocks web access for the application, preventing it from checking your license.

Solution 3: CC loading continuously / loop (clean)

Sometimes, tools like CCStopper or certain firewall rules (especially those modifying the host file) can cause Adobe Creative Cloud to get stuck in a continuous loading loop. To resolve this, you may need to reverse some changes.

Reversing CCStopper Rule:

  • Navigate to: Start Menu > Control Panel > Windows Firewall > Advanced Settings.
  • Look under both Inbound and Outbound rules.
  • Find and disable or remove the rule named “CCStopper” or any other rule you’ve set up based on previous guides.

Reversing Host File Edits:

  • Go to C:\Windows\System32\drivers\etc.
  • Right-click on the “hosts” file and select “Open with Notepad”.
  • Delete all lines related to “BLOCK ADOBE #” mentioned in this article.
  • Save the file and restart your computer to bring Creative Cloud back to its original functioning state.

Important Note: Reversing these changes will restore internet functionality, which may cause issues for existing Adobe apps. To address this, use the method from Solution 2 and create an Outbound rule for the troublesome “.exe” programs.


As we reach the end of our guide, it’s clear that resolving the “Sorry, this Adobe app is not available” error can be managed with a few strategic steps. Whether you’re a professional designer, a student, or just someone who loves using Adobe apps for creative projects, these solutions are designed to get you back on track without too much hassle.

Key Takeaways:

  • Host File and Firewall Rules: These are your first line of defense. By editing the host file or setting up specific firewall rules, you can prevent Adobe apps from encountering license verification issues.
  • CCStopper and DevNull: Tools like CCStopper are handy for managing and reversing unwanted changes that affect the functionality of your Adobe applications.
  • Flexibility for Windows and Mac Users: Whether you’re on a Windows PC or a Mac, the solutions provided cater to both, ensuring no one is left out.
  • Preventive Measures: Remember, it’s always better to be proactive in managing your software to avoid disruptions in your workflow.

It’s crucial to approach these fixes with a bit of tech-savvy and patience. While the steps are laid out to be as straightforward as possible, always remember to back up important files and understand the changes you’re making to your system.

In the dynamic world of digital creativity, staying ahead of software issues is key. With this guide, you’re now equipped to tackle Adobe app errors with confidence and get back to doing what you do best—being creative!

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Hey, I'm Stuart, a tech enthusiast and writing expert. With a passion for technology, I specialize in crafting in-depth articles, reviews, and affiliate content. In the ever-evolving world of digital marketing, I've witnessed how the age of the internet has transformed technology journalism. Even in the era of social media and video marketing, reading articles remains crucial for gaining valuable insights and staying informed. Join me as we explore the exciting realm of tech together!
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