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The Benefits Of Virtual Phone Systems Explained


Good communication is one of the pillars of a good business model. You and your staff should be able to talk to one another seamlessly and make sure everyone is on the same page at all times. This makes it necessary for you to have a reliable phone system that can keep up with the practical demands of running a business in the twenty-first century.

Introducing the virtual phone system. A virtual phone system has all the convenience of a traditional business phone system with added benefits.

Just like the conventional phone networks, a virtual phone system is able to manage every call that comes into your business but without the need for you to install all those wires and buy all those equipment. Instead, it operates via a virtual system and uses the phone or any landline as only a gateway for the network.

With this system, you have the option to reroute the call that comes into your line to another phone, send it to a personal phone if the call can’t be answered, send it to voicemail, or sent it to an extension where another employee can pick it up and address the concern. You can also use it to create a custom greeting.

All these afford you and your business the following benefits.

Cheap yet High-Return Investment

Since you’re basically using the internet to host calls, you avoid the costly bills that come with acquiring telecom services.

For small businesses, you also eliminate the need to invest in actual office phone systems given that you can just use personal phones to tap into the virtual network.

All these significantly lowers the cost necessary to maintain a reliable communication line among the staff while you can use whatever money saved for more important investments.

Work Anywhere

Using a virtual phone system allows you to connect with your staff and team associates whether you’re on a business trip or are working from home. As long as you have an internet connection, you don’t have to worry about missing an important video-conference call or meeting.

Have the flexibility of working anywhere you want without being held down by customer-service responsibilities. With a virtual phone system, you can just reroute calls to another line where the right personnel can handle it.

Video Call and More

Can’t be present for your annual sales review? Simply tap into the virtual network and switch on a video conference call. The video conference capability afforded by the network phone system is not the only feature that is an upgrade from the conventional phone system. Nortel network phones are also equipped with one or more of the following general features:

  • Unlimited calling
  • Toll-free and local numbers
  • Call forwarding to device of choice
  • Call history
  • Call flow configuration
  • VIP or blacklist routing
  • Voicemails
  • Mobile app
  • Call screening
  • Voicemail transcriptions
  • Call cues

Easy System Updates

In the traditional sense, any technical issues experienced by the company is handled internally. Similarly, when there are necessary changes required for the system to keep functioning, it requires major overhaul that usually comes at a cost.

With a virtual phone system, you can leave all your worries to the virtual phone system provider. That includes maintenance and system-update concerns.

Cloud Servers Provide Automatic Upgrades

Cloud-based servers eliminate the need for third-party servicers to update your phone system manually. Instead, upgrades and updates are made to the system automatically so you won’t have to halt your operations to accommodation said changes.

Final Word

Modern issues requires modern solutions. Virtual phone systems are at the heart of modern businesses. At the end of the day, you’re going to have to adapt or miss. A virtual phone system does not only afford you all these benefits, but you’ll be doing so at minimum cost. Experience it for yourself.

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